ScreenCam Support
Need help with ScreenCam? You're in the right place.
Contact us
- Email: [email protected]
- Telegram Group: https://t.me/+A0B_rubgxv4yMWRl
- QQ Group: https://qm.qq.com/q/3vgabJbvu8
Frequently asked questions
How do I start recording?
- Open ScreenCam and set up your project.
- Tap Start and confirm in the iOS screen-recording prompt.
- A small recording indicator appears; switch to the app you want to record.
- Tap the indicator to stop, then return to ScreenCam to trim and export.
Why does part of my recording show a black screen?
Content protected by Digital Rights Management (DRM), such as some streaming or paid video apps, cannot be captured by any screen recorder on iOS. Apple blocks recording of that area, so it appears black. This is a platform limitation, not a bug in ScreenCam.
Why is there no sound from the app I recorded?
Whether system or in-app audio is captured depends on the app being recorded and your iOS version. For narration, turn on the microphone option before you start; ScreenCam will record your voice through the microphone.
Why doesn't my facecam appear while I'm recording?
While a broadcast is running, iOS limits camera access for the broadcast extension. ScreenCam captures your facecam within the app workflow and composites it with the screen recording during export, so the facecam appears in your finished video.
What's the difference between Free and Pro?
- Free: record and export at up to 720p with a watermark and a shorter per-recording length.
- Pro: 1080p export with no watermark, a longer recording length, and additional facecam options.
Pro is available as a Monthly or Yearly subscription, or a one-time Lifetime purchase.
Where are my recordings saved?
All recording and compositing happen on your device. Finished exports are saved to your own Photos library. ScreenCam does not upload your recordings anywhere.
How do I restore a purchase?
Go to Settings → Membership and tap Restore Purchases. Your Apple ID is used to restore prior purchases.
How do I delete my data?
Delete the app from your device to remove local ScreenCam data. Apple retains purchase records for your Apple ID so purchases can be restored.