For ViewMix help, please contact:
- Email: [email protected]
Frequently asked questions
What does ViewMix do?
ViewMix is a scene-based camera. Browse the Scene Deck before opening the camera, then capture front and back on a supported iPhone. Both tracks stay editable, so you can change the layout after recording. You can also take dual-camera photos and export a composited video or image.
When does ViewMix ask for camera access?
The first launch shows static scene previews without requesting camera access. ViewMix asks when you choose to open the camera. On a later launch after authorization, the selected scene can show a live preview while the other scene cards remain static.
Do I need an account?
No. ViewMix does not require registration. Projects, camera tracks, photos, and settings are stored locally on your device.
Does ViewMix collect analytics or track me?
No. ViewMix contains no ad SDKs, no third-party analytics trackers, and no cross-app tracking, and it collects no personal data. Recording, compositing, and exporting all happen on-device.
Which devices does ViewMix support?
ViewMix requires iOS 17 or later. Scene browsing and editing are available on iPad, but simultaneous front and back capture requires a physical iPhone that supports Apple MultiCam; the simulator cannot record real camera input.
Can I change the layout after recording?
Yes. ViewMix records clean, separate camera tracks and applies the layout at preview time, so you can switch between picture-in-picture, split screen, and a single view — and swap which camera leads — without recording again. The final pixels are composited once, when you export.
What does ViewMix Pro unlock?
Free includes built-in scenes, two saved custom scenes, up to three views per scene, recording, post-capture editing, and watermark-free 1080p export (720p is also free). Pro adds unlimited saved scenes, up to five views per scene, precision framing, picture-in-picture styles, layout keyframes, and higher export options where supported. It is available as an optional monthly or annual auto-renewing subscription, or a one-time lifetime purchase.
Why does the membership page show no App Store products?
Check your network connection and try again. The page should remain usable even if Apple's product request fails or times out. If products still do not appear, send us your app version, device model, iOS version, country or region, and a screenshot. Availability can also depend on the product's App Store Connect status; no purchase is possible until Apple returns that product.
How do I restore Pro?
Open ViewMix, go to Settings, tap the ViewMix Pro card, then tap Restore Purchases directly below the purchase button.
How do I manage refunds, cancellations, or subscription billing?
Purchases and subscriptions are handled by Apple. On your device, open Settings, tap your Apple ID, then tap Subscriptions to manage or cancel. For refunds and billing help, use the purchase/subscription page in the App Store or Apple Support.
What should I include in a support email?
Please include your device model, iOS version, ViewMix app version, whether you use Pro, and a short description of the problem (a screen recording helps if you have one).